Banking with Alexa

Voice Banking Assistant
Project Overview
We partnered up with Amazon Alexa to create a Voice Banking Assistant.  This was going to be a pilot. Our goal was for a customer to check their balance, pay bills, make a transfer, find an ATM.   This project is new in a way that requires an understanding of voice interaction.  
My Contributions
My Role, as the Conversational Interaction Designer:
Work closely with our content strategist on creating dialogue specific to our branding, display scenarios for our cross-teams to understand dialogue intent, create setup flows between Alexa and Wells Fargo.
We started with a kick-off session with the team. This was a pilot that was intended to launch within 3-6 months.We went through a discovery brief. Ultimately, the purpose was to explore a new channel experience and provide a convenient way for customer to access their banking information with Wells.

Below is an ideal scenario of how we would like our customers to retrieve their banking information through Alexa.This is just a snippet of the project brief I thought was important, mainly to see an ideal scenario of how we would like our customers to retrieve their banking info through Alexa.
Kick Off
Meeting with cross-teams
Nov 2018 — Jan 2019
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